Grabameal

Isola

145 Knightsbridge, London, SW1X 7PA
Italian Restaurant
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1 review of Isola

30/11/2004
David Curtis

An unpleasant experience.

The restaurant was far too cold (2 of our party wore their coats all evening); Too few waiters (it took 2 ½ hours from sitting down to finishing our main courses - we left without desert or coffee); our orders were incorrect; and, items that never arrived were still put on the bill.

Staff did not dealt with our complaints! I complained to our waiter about the level of attention out table was getting - he did not care! I asked to see the Maitre three times, he came only on the first occasion, and told me he would speed up the service - he didn't. I complained to the waiter when he brought our bill - he told me "not to come back"!

I should add that the food once we got it was excellent - if I was the chef I would be outraged by the other staff's incompetence!